Table of contents
Digital adoption solutions aim to reduce friction and improve user experience by streamlining the onboarding process. Automate technical support with in-app guidance, enabling support teams to focus on more complex tasks. Provide a better user experience, increasing user efficiency, knowledge retention and satisfaction.
So, let’s take a closer look at the ways that Light My Way — the digital adoption solution for 3DEXPERIENCE — can accelerate user adoption and save your organization’s time and money.
The less time that advanced users spend training and onboarding, the more time they have available to innovate and problem-solve. By designating Authors to processes that commonly require update training or onboarding, you’ll save time, effort, and money immediately, and multiply the benefit in the long run.
Light My Way runs instructions based on application state. This contextual microtraining increases user engagement and knowledge retention for new and/or updated processes.
Users no longer need to search for instructions as suitable guides are listed for the current application state. Because these guides are driven by the application state, users can jump right back in where they left off at any time – even when moving between processes. So, the right guidance is always delivered at the right time.
Any update to the user interface triggers a new evaluation for Authors to improve their guidance. These guides support processes up to 100 clicks for multiple users and/or sessions.
Digital Adoption Solutions help companies to maximize the value of their software assets. By helping users develop and improve their skills, they’re better equipped to deliver value throughout their working day. Additionally, you’ll free up technical support time for more complex tasks.
The average product journey spans several days up until release — this makes it difficult for users to remember when they broke off and what the next step will be. Light My Way remembers where you left off and provides helpful markers to get you started up again.
And with 3DDASHBOARD App Handling, Light My Way can manage an enormous number of different apps. No one can support them all. New admin UI enables users to add support themselves. Add support for different 3DApps yourself.
We developed Light My Way to run on cloud and work off the shelf with 3DEXPERIENCE. This way, you’ll always be up-to-date and free of service interruptions.
We’ve spent over 20 years working with customers across every industry to understand their requirements. And we’ve spent just as long working closely with Dassault Systèmes. So, we’re able to include hundreds of specific, built-in conditions and types of target elements for past, current, and future releases of 3DEXPERIENCE.
Light My Way is the only Digital Adoption Solution specifically developed to guide users, and build user guides, within the 3DEXPERIENCE platform. All of this means that you can rely on the products working from day one, and as they upgrade over time.
The instinctive, “point and click” interface for recording data within Light My Way allows Users and Authors to easily follow and lead through all 3DEXPERIENCE UI elements – from object types to tabs, menus and categories, etc. As an Author, you can target guidance according to UI state, or tie instructions to a combination of elements. This provides a simple, open way for all users to interact with your 3DEXPERIENCE instance. Best of all, Light My Way can record user data to help you make necessary guidance improvements over time.
Light My Way is the only Digital Adoption Solution fully dedicated, configured and validated for all 3DEXPERIENCE versions. What’s more is that we provide complete support for, and are dedicated to improving, Light My Way in collaboration with all our users.
We want your 3DEXPERIENCE to be the best that it can be.
Register for the TECHNIA Software PLM Innovation Forum to learn more about Light My Way, and additional user adoption tools for the 3DEXPERIENCE platform.